RVFit | 2019 - 2020
“We need a link from the prevention microsite to our main portal and better user experience.”
What we did
The user’s path to the specific prevention offers was not clear and not very intuitive, the content of the information itself was not self-explanatory and often misunderstood with little numbers in participation of the program itself.
Therefore, we asked:
How can services be developed in plain language and clear customer focus?
How do we consider the whole service system?
How do we work collaboratively with all stakeholders (internal and external)?
I was the Service Designer and Interaction Designer on this project and worked closely with the Visual and Content Designer to introduce new ways of working for the client. I was conducting interviews with program participants, designing the main features and organising the user testings.