Platform Design

Contract Management Platform for Accenture | 2018 - 2019

The brief
“We don't really know what we need, but for sure a better tool.”

Role: Service Designer

What we did

The ask was to help an internal department of Accenture with a more user-friendly tool.

This meant

• design research across the globe - from India to South America to understand their world,

• synthesizing and consolidating the research output and insights to create organizational alignment, archetypes, design themes, and drivers.

• Basically all the "service design stuff".

• The outcome is a concept that indicates the total health of the business: from revenue numbers to contractual metrics.

My Tasks

• I conducted interviews, facilitated the workshops with all stakeholders,

• created a vision journey from the perspective of the different archetypes.

• I documented the whole process in a end-to-end journey. It included all the steps, actions and actors across the system as well as the technology and process specific building blocks that would be required for building.

• I created wireframes for the tool to create new solutions based on the research outcome for the target group.

• At the end I storylined and wrote the final presentation for the Accenture board.