Bundeszentrale für politische Bildung

IMG_3052.jpg

“We are setting up a new branch with a completely new team. We want to learn how to lead teams, how establish a collective working culture and new ways of working.”

Outcome:

  • Ways of working method toolkit 

  • Practical guide to psychological safety

  • Coaching on one's own leadership style

 

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

Agentur für Arbeit

Screenshot 2022-11-03 at 21.52.06.png

“We want a new website where everything is accessible within three clicks. The search function needs to just be relevant and better. That is all.”

 

Outcome

  • Identifying possible life situations that would direct the user’s behaviour and provoke them to search for various kinds of information WITH 3 CLICKS

  • Restructured how BA approached content, measured information based on relevance, and united its portal

  • Forming new departments at the BA to be responsible for managing the online content

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

BMW Mini

Image by Lauren Kay

“We need new ideas to stay relevant in the future.”

 

Outcome:

  • Analysis of the needs and attitudes of the brand target group

  • Deep market research to create a market and trend analysis

  • Mapping of the brand ecosystem

  • In-depth service map and vision

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

Design Thinking Workshops

P1000144_edited_edited.jpg

I love co-creation session with people.

The process everyone goes through is a beautiful experience to witness: from out-of-the-comfort-zone-akwardness to trusting-the-process to newly gained confidence in oneself. 

 

What I did

  • Designed and facilitated workshops for

  • clients in various industries as a Fjord Rumble specialist to

  • Create new business opportunities 

  • Ideate designs 

  • Iterate possible new business models

  • Consult on innovation funnels and governance models

  • Create user journeys and vision journeys

  • Define purpose and relevant trends​

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

Deutsche Rentenversicherung

S03%20RVFit_illus_edited.jpg

“We need a link from that microsite to our main portal and better user experience.”

 

Outcome:

  • Redesign and repositioning of the whole service system

  • New content strategy of the new website

  • Process design from a structural perspective with design first in mind

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

A very big German Bank

Image by rupixen.com

"We don't need any design, we can do that ourselves. We just want an online account opening process and a digital transformation journey."

Outcome:

  • New online account opening process WITH DESIGN for the bank's digital transformation journey, analysed the gaps between the as-is and the to-be state

  • Delivered a concrete roadmap with recommendations for actions.

  • A long-term client relationship with many new projects along the digital transformation was established​

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

Accenture

Mock-up_Health_Score-Plant.png

“We don't really know what we need, but for sure a better tool.”

 

Outcome:

  • Design research across the globe - from India to South America 

  • Synthesising and consolidating the research output and insights to create organizational alignment, archetypes, design themes and drivers

  • Brand new concept that indicates the total health of a business: from revenue numbers to contractual metrics

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

Fail forward  aka "learning from mistakes"

404.jpg

Stating "we will create the best app with the most satisfying designs". That was a bad idea. 

  • Take away: State clear expectation and delivery outcomes. Otherwise you design and design and design...

 

Assuming the client knows the design process.

  • Take away: Understand what they know and how they work and be open to also adjust the process to their needs. Otherwise you work on 8 screens for 1 year...

Adding more people to a project to deliver faster.

  • Take away: New team member deserve on-boarding time which is often underestimated. 

 

Not trusting in my own skills and let others kill my mojo. 

  • Take away: Don't take critique personal, but also point out if it felt personal.​

Show more

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

What I've worked on

10+ years of hard work and dedication to each project, client and team, I’ve established a strong career in the Service Design industry. Each role has been a dynamic endeavour, providing me with an opportunity to develop both personally and professionally. Working in cross-functional teams as a design lead, I've learnt to be quick,  flexible and always adjusting to new situations.